Indraprastha Gas Limited [IGL] — New PNG connection BP no [protected]

Address:India Delhi

After being fed up with local authorities like Mr. Sidhant and Suneel Yada, I am forced to write to you.
I would like to bring the following facts into your notice.
1- 20th April to 30th April, I kept on talking to customer care to depute someone, once someone asked me to apply on line also even that has been done. Someone asked me to keep cheques and documents ready even that has been done on 5th May but nobody collected, then on 12th May I got a call from Sumit Yadav to share documents on whatsapp and pay money on line which has been done.
Its has been two months when I am pursuing for new connection and On my request one week before a person from your company visited for site inspection on 14th June and assured connection next day.
2- I spoke to sumit, he said now installation is not in his hand.
3- i got a cell no of Mr Sidhanta from our society but even he is not bothered and said there is a shortage of material. I stay in JMD Gardens where from my balcony the pipe line is already there they have just put meter and start. I have started this 60 days back to shift in the new house with IGL connection as we don’t have any LPG cylinders as I am staying in the same society JMD Gardens and using IGL connection for last 1 year.
This is how your company treat customers. The behaviour of Sidhant is also not good rather he is not willing to help customer. If you check online application you will find application which has not been processed at your of 20th April.
I wanted this connection before renovation but even this is over.
Kindly help amd get the connection installed. I am in JMD Gardens where the connections are already there and I dont think there will be any issue of connection.

I would request you to help me so that I can properly shift and don't go back to LPG cylinder. Now I am left with only one option except to write to all of you.

Sandeep Saxena
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Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
Jun 20, 2022
Updated by sandy1965
IGL intentionally collect the connection charges and then enjoy. There employees are very rude. I wanted their help but nobody wanted to help customer. 20 days they took to take request for new connection thereafter after taking payment of connection charges they are not willing to give the connection
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    Indraprastha Gas Limited [IGL] Phone
    +91 11 4607 4607
    Indraprastha Gas Limited [IGL] Address
    IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022
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