Indraprastha Gas Limited [IGL] — Non-Initiation of CNG pipeline connection

My BP no. RAY[protected]. The pipeline connection was installed in Dec 2020 and has been checked for leakage etc. several times. But it is not been initiated till date despite many requests from our side. Some employee's contact no. also shared with us for initiation but that employee is the most careless one, never picks up phone or make random claims of his whereabouts and make us wait for him but never ever showed up. His name is Nikhil (phone - [protected]). Customer care is also at the peril of such irresponsible people like Nikhil. Some strict action is needed against this employee. IGL has such issues initiating a connection, god knows what will be the services after the connection is initiated. I believe, we will be hungry for days in case any problem occurs and we are dependent upon your services alone.