I would like to express my high level of dissatisfaction towards very poor services being given by IGL Team.
I have applied for IGL New connection (BP No - [protected]) 2 months back after paying all the required security deposits. Team came and installed the Meter and Pipeline, but they are not activating the connection from the Meter to the Gas Stove.
It has been 6 days, I have requested IGL customer care team to activate my new connection on 7th July. Team has created a ticket stating that "Your Service Request No [protected] generated for NGC-NG CONVERSION has been registered and will be resolved within 3 DAYS"
and forwarded this request to the Project Team for activating this new connection. No one has bothered to call back with progress on this ticket and progress.
I have been calling the customer care every day morning and evening, requesting them to activate my gas connection so that we can start cooking food. In return, I am getting scripted response that they have already escalated it to concerned team and they will contact back soon.
I am sorry to say that, but fact is that IGL Project Team is providing pathetic services by not responding to customer care, by not responding to requests assigned to them and Customer Care team does not have any escalation points to expedite the requests, when TAT of 3 days is already over and no no body is bothered to provide services to their customers. Was this information helpful? |
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