Indraprastha Gas Limited [IGL] — png connection - unresponsive attitude by igl staff

Address:

Block & Pocket - AE, House No. 31, 3rd Floor,, Shalimar Bagh, New Delhi, New Delhi, Delhi, 110088

With due respect, it is stated that i had requested for new png connection and installation in the month of july 2018 at our residence at ae-31, 3rd floor, shalimar bagh, delhi and bp number [protected] was allotted after checking the feasibility by the field staff/engineers. It is pertinent to mention that all the other occupants in our building already have png connection installed and the gas pipeline was already fixed at our floor level, prior to raising a request for installation.
As required, the documents for proof of residence and aadhaar card along with a cheque of rs 275/- (Cheque no. 645188, corporation bank) were deposited on 28th october, 2018.
In reference to our request, the ca number was generated on 31st october, 2018.in this regards, the acknowledgement was received via mail on 16th november, 2018 by customercare. [protected]@igl.co.in.
After a long wait and multiple follow ups, the engineers/representatives of the igl installed the meter on 20th jan, 2019 but no one followed up post that. I contacted the customer care multiple times since that day, but of no use. The representative end up telling us that the connection must have been installed within a period of 90 days from the date of generation of the ca number and they have escalated this matter to higher authorities. Surprisingly, it has been exactly 144 days (~5 months) since the ca number got generated in our case, and we have not received a single communication from your end. (Recorded conversation is attached herewith).
Ironically, the applicants who had applied for the same later than me (During the festive season of nov dec 2019), who were benefitted with a waiver o[censored]pfront amount of rs 275/- have their gas pipelines installed up and running now.
We believe that the engineers who came for the installation of the meters on 20th jan, 2019 might have been expecting something, which we could not comprehend and ignored completely.
On the same lines, we have asked your customer care representative if there are any other extra expenses/fees that has to be paid for the png connection.
Maybe, it is due to our lack of knowledge and expertise on that front.
We had contacted the customer care multiple times as we did not hear back from your end. The matter was explained in detail every time but the representative never had any answer. Irrespective of all the grievances laid out in front of the customer care representative, we haven’t received a single communication from your end. This unresponsive and irresponsible behavior is not only causing a loss for us but hampering the growth & reputation of igl organization/govt. Of india as well.
Since the day we have lodged complaints regarding this, it seems that the syndicate in igl is punishing us by not resolving this matter and waiting for an escalation to the consumer court, which we are triggering today.
Hoping the authorities will take stringent action against the defaulters.
Regards,
Rajni arora w/o charan jeet arora
Mob: [protected]/[protected]
Add: ae-31, 3rd floor, shalimar bagh, delhi-110088