Indus Motors — Negligence of service complaint regarding

Address:Thiruvananthapuram, Kerala

Dear sir, would you be kind enough to let me draw your immediate attention in below mentioned matter .. on 16th June 2015 i met an accident and found my vehicle's [ MARUTI SWIFT ] left side lower arm bended and vehicle movement arrested, on sport i call maruti round of clock service. and somebody contact me from trivandrum office [ [protected] ] and they said they don t have recovery machines and they will arrange substitute recovery vehicle from outside. the arranged recovery [ third party ]vechile levied a huge bill for Rs.3000/- for around 30 kilometers.[recovery vehicle mobile no.[protected] ] they drop the vehile at indus, mettukada branch, trivandrum around 6pm. Mr. Jinu service adviser [ [protected] ] attend the vehicle and advice to wait for one day for rectification of problem . till next day there was no response from the adviser, so i call him again, he said the concerned mechanic is not available at the moment and again advice to wait. after three hours i call again to esquire the position . Mr. Jinu replied with same answer that mechanic is not reached so far. so i suggest to make repair from outside, but Mr. Jinu again said no need for that and he check again and said there is no stock of the accessory [ lower arm ] and he advised to wait for monday and he assure tuesday they will resolve the matter .i am not satisfied with this indefinite and irresponsible responses . in spite of several phone calls i got negative answers from INDUS. so i decided to service the vehicle with HERCULES and they serviced the vehicle with immediate effect and problem resolved on urgent basis. this type of irresponsibility and non availability of mechanic is not fair for a reputed company like INDUS, and it is painful and deeply regretted . and i never choose INDUS again for any service . hence i kindly request you to interfere the matter personally and take proper action to keep the firm and trustful name of the company. your action may lead to a better service and attention in future . thanking you. SHAJAHAN .M.M. [protected] cc: grievance cell maruti udyog limited
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