[Resolved]  Indusind Bank — branch executive

Address:

INDUSIND BANK SHALIMAR BAGH, New Delhi, Delhi, 110088

Hi team
I want to do forex transaction, on 14th sep,, i visit at shalimar bagh branch,, in 1st visit mr, s ranjana assigned me to helped me,, i tell him that i want to do forex transaction,, first she directly deny me for the forex transaction service,, she saying me that, i have to go at another branch at gujrawala town branch,, but i already ask for this forex transaction at video branch,, they said me that any branch will doo that transaction,, soo why she is denying me for the service,, then i told to mr, s ranjana that i already called nd talked at video branch,, they telling me that in any branch, this forex transaction can be done,,, ater that she was ready to help me and she told me the procedure,, and i already give him the format of forex transaction,, on same day on 14th sep,, but she didn, t helped me properly and not co-operating with me for the forex transaction,, and again in last,, when i am going back to home, then again mr, s ranjana saying that, we not provide the service for the forex transaction,, if again you want any service you have to visit at gujrawala town branch but i said him that,, how you can deny me for the service and she is miss behaving with me for giving service and she is also ignoring me and doing her own personal work,, is this a way too help or guide with customer, s,, but still after that some other lady,, she helped me for that nd taken a formet of forex transaction,, nd said me to wait for 3-4 days too know the status for the same,, i said k... But very bad service given by mr, s ranjana
. Now today at 10am, i called at same branch at shalimar bagh for the status of my forex transaction,,, mr, s ranjana picked a call nd told me, that sir you have to come at branch for the signature,, i said ok mam, i am coming,, and i am on the same way going to my office,, else i am getting late but still i goo for the signature,, then i goo and sit on the chair,, wait for 5 min, s but she is still ignoring me and doing her own personal work,, i told him that i am getting late for my office,, soo pls take my signature for which she was told me on call,, but after 15 min, s, she given me a format nd told me to fill that whole format of 4 pages,, i told too mr, s ranjana, that you are saying on call that i have to doo only signature and when i have already given a format of that,, soo why again you are giving me too fill the format again,, but still i ready too fill that one,, but she is not helping me to fill that form of 4 pages,, i am telling him, that pls guide me to fill this form,, she directly deny me,, that she will not helped for the same,, i have to doo myself,, i said him that i am not telling you to fill the form,, i am asking that in which format, what have to be fill,, but she again saying same that she will not helped in very rudely behaviour nd she is doing her own work again nd again and she goo in her other cabbin nd talking with some one else on call,, still i wait for mr, s ranjana on her table,, when she come back she said me,, if you are getting late,, soo pls goo and fill the form and then come back to me.. I said him, that why are you not helping me or guiding me for the same,, and on call you told me that only signature have to be doo, but you are giving me a format to fill,, after that giving me a excuses nd miss behaving with me,, and i have also call recording that she called me and told me only for the sigature, that one i will share in nxt mail,, then i am going shouting on him loudly bcs she is not helping me nd not guiding me for the forex transaction,, after that seniour branch manager come to me and he was told me to come in my cabbin,, he guy was a greatfull guy in just a min, he has helped me for the same and resolved my problem,, i very appriciated to that guy but i don, t know the name of that guy,, but that lady mr, s ranjana is very irresponsible excecutive,, very bad agent not happy with the service given by mr, s ranjana,, i request to bank to transfer that girl mr, s ranjana from this branch too training centre or any where, bank will decide this,, how to behave or how to treate with any customer even customer is educated or uneducated bcs every customer is same for the bank,, soo pls i request to bank too pls take action on it,, don, t give him any last chance,, i want transfer of that girl from this branch in any situation,, i will very irritated from that girl,, there are more three girl, s,, this mr, s ranjana is very irresponsible agent from all of them,, else i am very old customer of this branch,, i know the last manager mr, s neetu,, she was also very good but now today it, s too much happend with me in this branch,, i can, t tolerate this thing,, you have to be go on it and have to be take action on it,, if in procedure of taking action,, if i have to come in branch too proof that i am not wrong, soo i will be come,, i will share my mob no-[protected],, pls call me,, i will come soon any time in banking hour, s... I have all the proof and all call recording which i will be share in nxt mail.. Now pls just take strickly action on it and have to be transfer of mr, s ranjana in nxt 1 week in another branch... Thanks