[Resolved]  Indusind Bank — Branch Jewar District Gautam Buddh Nagar Employees are knowingly nor closing my account number[protected]

Address:Village Taharpur Post Hetalpur District Aligarh 202137

Sir
Due to some reasons my mobile my account number[protected] was freezed but activated by bank.due to freezing I could not transact through this account number.Therefore I went to branch to solve this problem.Branch employees advised me to close that account number, so I submitted an application dated May 10, 2021 before the branch manager but he advised me to surrender the issued cheque book and debit card. So through the application dated may-11 2021 I surrendered that cheque book and debit card.
The working employees named Deepak, second employee whom surname is Mishra and the guard name unknown asked me my cast.I told them my cast scheduled cast. After hearing my cast the guard asked me to sit outside the bank and when I told them that I came here to close my account number so I should be in the bank premises but the guard went to Deepak and in very rudely and humiliated manner they did asked me to get out from the premises of bank while in outer side there was a lot of sunlight and It was impossible to stand in sunlight.
Feeling the humiliated behaviour due to being of scheduled cast of Mr. Deepak and the guard I cme back my house.

Sir until mr Deepak and gaurd know my cast they behaved with me in good manner but as they came to know that I belong to scheduled cast they humiliated me.
I hereby request to take necessary action against the both employees for the cast poluted mind so that no other customer of scheduled cast could face such behaviour.
Thank You
SUKHVIR SINGH
ASSISTANT TEACHER
JANTA INTER COLLEGE SIKATRA
DISTRICT HATHRAS-204212
MOBILE-[protected]
EMAIL- [protected]@gmail.com
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Aug 6, 2021
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
May 13, 2021
IndusInd Bank Customer Care's response
Dear Customer,

We will respond to your concerns vide service reference number: 08926852. We request your support and co-operation in the interim.

Regards,
Team Indusind Bank
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