[Resolved]  Indusind Bank — Branch manager disgusting behavior

Address:Indusind Bank, NH-6,South Nibra,Near CheckPost,2nd Floor, Ankurhati, Howrah, West Bengal 711409

Sir my name is NASIMUDDIN MIDDYA loan account no WCH04241H I am very ashamed to make this request to you but I am very helpless in this pandemic situation. actually A little late to pay my EMI as I have been doing my business properly due to the covid 19 situation for the past one year.Although I am late to pay, I give my every month with bounced charges.This July I made an EMI with Bounce charges payment online. Suddenly I got a call from your branch telling me that my overdue today is Rs. 9100.I will contact the branch manager and find out that I will clear this page next month but he does not listen to me and starts talking to me in bad language and And I was threatened that he would come from my house and pick up my bike and leave.Sir, I am very ashamed not to do such torture.Give me about a month, I'll fix the overdue amount, but I'll clear the emi every month.
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Sep 8, 2021
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Aug 06, 2021
IndusInd Bank Customer Care's response
We deeply regret the inconvenience caused to you.

Please note the loan for deal number - WCxxxx241H started in November 2018 and till July 2019, the EMI's were regularized. However, we note from August 2019 till July 2021, 21 EMI's have been returned due to insufficient funds. Despite, several follow-ups, the deal still has 4 months EMI in overdue status. You are required to immediately remit the outstanding EMI, and to ensure that all future EMI's when presented are cleared on time.

There has been no service deficiency at Bank's end.
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We regret the inconvenience caused to your banking experience. Please allow us some time to get back to you with an appropriate resolution. Call [protected] for immediate assistance or email [protected]@indusind.com

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