Indusind Bank — credit card approval without my consent

Hi,

On 30th march 2019, i received a call from no. [protected] for a lifetime free credit card offer. She told me that she was calling from indusind credit card team and told me about the offer and documents required. I don't know how she got my documents, she illegally processed my documents and without my consent.

Later on i received one mail (Communication enclosed) that my credit card has been approved and sent. Also i received a call from indusind team that the card that was approved was having a charges of inr 5000. I told them to cancel the card as i didn't approved the same.

After that call, i never received any response from indusind team. That lady who contacted me initially also changed her number.

The customer care was the worst. Whenever i tried to reach them they put me on hold for more than 1 hour and then disconnect me. I have sent several mails to them to take an action but didn't got any reply.

Mail communication enclosed for your reference.

Kindly help.

Thanks

Pankaj
[protected]