[Resolved]  Indusind Bank — credit card not sent still charging me for no reason

Address:

Undri, 411060

I received a call from IndusInd Bank for applying for a credit card on May 20, 2019 was told that it will be non chargeable card no annual fees until there is usage and so applied for it, a text message was also sent to me confirming for the application was approved and was told that the card will be delivered within 5 days, waited for more than 5 days yet the card was not delivered and another message was sent on May 31, 2019, confirming the card was returned (Proof attached in images), then after a month I receive a message that I have an outstanding balance even after the card was returned and no usage was done still message came of the outstanding balance, called the customer care for this issue and told them that the card was not delivered why the charges and also no usage, so the customer service said that we will waive off the charges and also requested the agent on call to not to deliver as no required for the fraudulent card and so pathetic service and asked to close the credit card, still again today November 20, 2019 Wednesday I receive a message for the outstanding balance of Rs. 4922.34 + Rs. 939.28 for credit card number ending with 9002 from IndusInd Bank without any reason even though I have asked to close the account and nor I have used i as I don't have the credit card neither the documents nor the card number, pathetic bank fed-up with there ridiculous service. Please take action on this as I don't need card from this pathetic bank.