[Resolved]  Indusind Bank — deduction of non maintenance charges

Address:400080

This is to inform that we have been a savings bank account holder since 2005. Vide sb a/c no:[protected].
We had fixed deposit of inr 5 lacs in 2013. When this fd came up for renewal in march 2013, branch manager convinced us to take a life insurance policy with your bankassurance partners aviva life insurance
We were educated the benefit of placing fixed deposit with different renewal dates for making renewal payments easier deferred to 4 years ie march 2014, march 2015, march 2016 and march 2017
Our fixed deposits annually have been utilised for annual premium of life insurance policy with aviva life insurance
Savings account has been debited rs.1062/- (Apr - jun 2017), rs.1062/- (July to sept 2017) towards non maintenance of minimum balance
When fixed deposits have been utilised for payment of premium, we fail to understand bank's stand of penalising us for non maintenance of minimum balance
You would as well appreciate that your bank has earned good remuneration from life insurance premium against our life insurance policy
Bank has blocked debit card no [protected] attached to this account without any official communication
We had approached your mulund west branch with a protest towards penalty levied for non maintenance of minimum balance. We also requested branch to down grade our account to normal savings bank account
Since there is locker attached with this savings account they have indicated that they need to contact their superiors for this approval
On 6th jan 2018, we had again approached your mulund branch, and we were assured by executive that they will revert to us by 9th jan 2018. We await official communication to this effect till now

You are requested to kindly look into the matter and instruct bank to stop levying any additional charges towards non maintenance of minimum balance and reverse the above charges at the earliest.
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Feb 22, 2018
Complaint marked as Resolved 
IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2018
IndusInd Bank Customer Care's response
Dear Customer,

Kindly note that our Team has responded to you on email on January 12, 2018 vide Interaction:[protected]

Thanks,
Team IndusInd Bank
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