[Resolved]  Indusind Bank — defective account opening and delay in opening fdrs

Address:	West Delhi, Delhi
Website:	Indusind Bank

I approached janak puri branch of indusind bank to open fixed deposit for rs 25 lac on oct 15, 2018. The branch took rs.45000/ in cash and cheque for rs 25 lac and opened the account on tab no paper application was taken. Savings account was opened in single name instead of joint name and instead of a normal atm card highly priced card was issued without explaing to me.in about a weeks time welcome kit and atm card was received at my home address.
I noted this was contrary to what i told the staff opening the account on tab. My cheque was not credited in the account which i noted from net banking which i had created on the basis my account number.
I visited the branch and contacted the counter staff, a lady deputy manager and even the branch head mr vishal narang who took a paper application from me and assured me that accomt /atm will be amended as desired by me atm charge would be reversed as the atm issued was cancelled. He felt sorry that cheque had not been sent in clearing and assured me every thing will get fixed up in 3 days.
Cheque was put in pool account on 30 oct instead of fdrs and only one fdr for rs 5 lac was issued instead of 25 lac.
No amendment in sb a/c, no refund of charges and no new atm till 4th nov 2018 when i decided to pull out rs 20 lac through rtgs/cheque.
No regrets no action by the bank rather i am under agony of pain, physical and mental torture and financial loss for loosing my interest earnings for the period wasted by bank and all this to a women senior citizen.
I need to be compensated and refunded the amont charged by the bank on atm

Baldev kaur
[protected]
Account no[protected]
This complaint by me is composed by my husband as i can write my self due to my age and not health