[Resolved] Indusind Bank — Lowered cibil score due to Indusind Bank technical error

sracherla

from Bengaluru, Karnataka

Address:	Hyderabad, Andhra Pradesh, 500044
Website:	www.indusind.com

Hi,

Im Sarath Racherla held a two wheeler loan account with INDUS BANK, Hyderabad with account number AHE1280H starting from June 2015.

I made regular payment of 2526 INR on regular basis on every month on 21st.On 3rd month of my payment, i had received a call from INDUS BANK regarding the technical issue that my payment was successful. Next day agent from bank visited and took the same amount in cash, which continued for 2 months.( in form of cash payments).

To my notice, when i applied for Loan/Credit cards, i got rejection from each and every bank i applied, due to my LOW CIBIL score. I enquired with a private bank, and realized that my CIBIL was down due to INDUS BANK Two wheeler Loan payment for default amount of 250 INR. This non payment of 250 has impacted my score.

I had walked into INDUS BANK shalivahana Nagar, in Hyderabad for the statement, which showed my default status for 250 INR non-payment.

I made 100 of calls to your so called CUSTOMER SERVICE to get this clarified but really Im very much, highly frustated due to your poor and pathethic support.

Every time I make an email for support, they are requesting me to send a copy of my CIBIL score. Its a simple understanding that, if I was aware of my CIBIL score, i wouldnt have applied any LOAN .

When i reviewed my statement, the amount of 250 was adjusted by bank, and they said IT WAS BANKS MISTAKE ( TECHINCAL ERROR). They retificed their system and havent done thing over improving my score.

Becasue of this pathetic service, i already pre-closed my account on 16 Nov, and even then i was charged on 21 Nov an amount of 2526.

By this complaint, I want an immediate resolution for the Fault by Bank which impacted my score and reverse the transaction of INR 2526 back to my account...!

Your support will be highly appreciated.
Regards
Sarath Racherla

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Feb 10, 2017

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2017

IndusInd Bank Customer Care's response Hi Sarath,

We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & mean while we request you to share your contact detail.

Thanks,
Team IndusInd Bank

Verified Support

Jan 10, 2017

IndusInd Bank Customer Care's response Hi Sarath,

This is with reference to your complaint posted on social networking site regarding Two wheeler loan.

We regret to inform you that, we are unable to fetch any details with the help of loan account number AHE1280H which has been provided by you, hence we request you to share chassis number or Two wheeler number in order to assist you further.

Thanks,
Team IndusInd Bank