Indusind Bank — misguidance regarding credit card

Address:

Darjeeling, West Bengal, 734001

I am availing credit card facility of indusind bank. I availed the card in pune and then for maternity purpose i came to my hometown siliguri (West bengal). The card got misplaced and i called up customer care on 29th december 2017 to block the card and change the address for reissuance of new card and deliver it to me in siliguri as i required it for my medical exigency. The customer care informed me that the card cannot be delivered it to the said address and it does not fall under serviceable area of indusind bank. I fail to understand that when branch of indusind bank is present in siliguri then how can this place fall under non serviceable area..?? Why the same information was not shared with me while issuing card..?? Siliguri is trade hub of west bengal and is trade route to sikkim nepal bhutan bihar assam.. Because of this i am being put in a fix situation.. If your representative had given me prior information then i would have acted accordingly..
Pathetic excuse and illogical service.. I am really disappointed with the service of indusind bank..