[Resolved] Indusind Bank — Non Credit of fastag recharge

Espeeglobal

from Roorkee, Uttarakhand

Sep 7, 2022

Address:

The Espee Global School, Roorkee - 247667

I have taken fastag through IndusInd Bank for my school transport vehicles. My IndusInd Bank fastag customer ID is 1050272. Bank has not credited 06 nos fastag recharge amounting to Rs 34000-00 even after repeated requests. My IndusInd bank complaint no. is 25344475.
Please Help me.
Regards
Kanika Gupta

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Oct 13, 2022

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2022

IndusInd Bank Customer Care's response Dear Customer,
We request you to provide us the below details to assist further
Please refer and get the below 6 required details to verify the same and resolve further.

Transaction date --- XX-XX-XXXX
Transaction amount --- XXX.00
Disputed amount --- XXX.00
Txn Mode ( PAYU, UPU, BBPS) --- Mandatory Gateway related.
Txn reference Number --- 16 digit pay ref number as PGXXXXX / 12dgit UPI reference number / 20digit alpha numeric BBPS reference number

Txn proof ( Recharge screenshot
of statement reflecting the the
transaction along with reference
Number --- Mandatory

Regards,
Team IndusInd Bank