[Resolved]  Indusind Bank — Refund of fraud amount

Address:

Gurgaon, Haryana, 122001

Honourable Sir

This sudhir kumar from Gurgaon and currently working in PASCO India. Sir I would like to inform you one common fraud incident that is happening commonly in ATM MACHINE where whether Security Gurard is absent or not present during the time of incident.

Sir I went to ATM for Cash Withdrawal at 5:50 PM in[protected] of INDUSIND BRANCH that is install near Maruti Suzuki india pvt ltd Gurgaon. Sir as after entering the ATM PIN AND WITHDRAWING AMOUNT of 10000/- RS ATM was suddenly hanged and after waiting of 2 minute I tried to press cancel button for cancelation of transaction but machine was in totally non responsive mode.I search for the guard for reporting that hanging issue but that time guard was not present. So finally come back out of ATM MACHINE and went to home.

Sir in very next day I went to another indusind bank ATM that is installed in railway road that is on for Cash Withdrawal but when I enter the withdrawal amount of 10000/- I got the message on ATM Screen that amount is insufficient to withdrawal.sir my total balance was 20445/- before this hinging incident when I went to evening for withdrawal but in next day it was reflecting 445/- as balance.

I went to bank and inform this incident to branch manager so they inspect that issue and find in video recording of CC TV during the day of hanging the ATM Machine that after leaving the ATM after some time two person had went to that ATM machine and withdraw 20000/-.

Sir I would like to inform you ATM hanging issue is very common problem in india due to no Maintenance or very low expenditure on ATM’s.
Sir Due to non-availability of guard and ATM MACHINE HANGING ISSUE I lost me 20000/- RS.
I went to POLICE STATION AND FILE THE FIR BUT NO ANY ACTION HAD DONE AND EVEN YET I DON’T GET ANY RESPONSE BY THE POLICE.
I ask to BANK BRANCH MANAGER TO REFUND MY AMOUNT BECAUSE IT is not my issue its BANK ATM MACHINE ISSUE.so he clearly told me your money is withdrawal and will not be refund.
SIR ONE SIDE OUR MODI GOVT MOTIVATE THE CONSUMER TO KNOW HIS/HER RIGHTS by some GREAT PROGRAM LIKE “JAGO GRAHAK JAGO”.so sir I would like to request you please consider this matter on Hight priority because it not my individual problem but a whole nation problem. One side our govt initiating the program like JAN DHAN YOJANA for money flow in indian Economy and other side bank is not able to provide the security to their consumers.
Sir I have great Expectation for MODI GOVT AND I AM SURE I WILL GET THE JUSTICE BY YOUR END.

SIR I WOULD LIKE TO INFORM YOU I HAVE LOST THE HOPE OF RECOVERING MY LOST MONEY BUT OF MY FRIEND TOLD JUST FORWARD THIS MATTER TO FINANCE MINISTRY AND PMO OFFICE AND ALSO TO RBI. SO AS PER FIRIEND SUGGESTION I FELL THAT JUSTICE IS THERE SO THAT WHY I AM WRITING THIS MAIL TO YOU FOR YOUR SUPPORT. SIR I WOULD LIKE TO INFORM YOU MY FRIEND FACED SOME KIND OF CHALLENGE FROM HP INDIA but after writing the mail to consumer protection CELL HE GOT THE QUICK RESPONSE BY GOVT. I HOPE SIR YOR UNDERSTAND MY PAIN FOR LOOSING 20000/-RS by BANK MISMANAGEMENT.so sir if possible please help me.

SIR MY A/C number is[protected]
Branck name and Address :-
INDUSIND BANK & ADDRESS IS First India Place, Block A
Ground Floor - 122 002s
MY PHONE NUMBER IS [protected].