[Resolved] Indusind Bank — Two wheeler loan no. : osr07293, rourkela branch.

S.P.Ray

from Bengaluru, Karnataka

Address:

769004

EMI of my two wheeler loan is not deducted from my bank account since November 2016. Every time the bank executive collecting the EMI as cash from my residence.

Despite of my several follow-up with Operation head of Rourkela Branch, nothing development has been seen towards ECS activation. Rather every month the bank people saying that "Technical Problem" and suggesting to customer that visit your own bank and enquiry about clearance from your bank to activate ECS process.

This is ridiculous; People of the bank (Rourkela Branch) really incompetent to resolve the issue.

Pls tell me, is it the customer lookout to enquiry his/her own bank to activate the ECS for Loan taken from other bank? Are the concerned people aware about RBI guidelines?

Is not the harassment to customer made by your bank people since last 06 months?

Since last 06 months we are paying EMI by cash, while the Govt of India. is taking all initiate towards digital transaction. Is it not the offence to collect EMI by cash instead ECS? Already the ECS form has been signed by customer and submitted to bank at the time of document process.

By paying my EMI through cash, how can I justify my credibility to bank for further Loan, if necessary.

Are your system so inefficient to resolve the issue or you bank people are showing negligence.

Kindly look into the matter and do the needful at the earliest.

Regards,
Saudamini Ray
Mob. [protected]
Rourkela.

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Jun 17, 2017

Complaint marked as Resolved

IndusInd Bank customer support has been notified about the posted complaint.

Verified Support

May 13, 2017

IndusInd Bank Customer Care's response Hi Saudamini,

We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & Our official will revert you shortly.

Thanks,
Team IndusInd Bank

Verified Support

May 17, 2017

IndusInd Bank Customer Care's response Hi Saudamini,

This is with reference to your query posted on social networking site regarding EMI not debited towards your two wheeler loan account.

We wish to inform you that earlier your ECS mandate was rejected by banker due to customer signature not linked with his bank account, hence every month ECS getting returned.

We request you to update your signature with bank account.

Further, we have received the revised ECS mandate and the same under registration process.

Thanks,
Team IndusInd Bank

Jun 20, 2017

Updated by S.P.Ray REMINDER
=========

With reference to your last communication on dated.17.05.2017, and since more than a month, neither there is any development nor any official update has been received by me.

Again and again the representative from bank is knocking my door to collect EMI by cash. The bank people unable to clarify us to resolve the issue. Rather they are suggesting me to contact H.O for any development.

ITS A TOTALLY GROSS HARASSMENT TO CUSTOMER, WHICH CAN'T BE TOLERABLE FURTHER.

So, again requesting you to look into the matter asap, and let me update.

Awaiting for your quick response in this regard.

Regards,
Sarada Prasad Ray
Mob.[protected]/[protected]