[Resolved]  Indusind Bank — Two wheeler loan no. : osr07293, rourkela branch

Address:

769004

Dear sir,
This in in connection with my earlier communication, which are appended herewith for your reference.

Surprisingly my complaint registered vide [id: 1565762], dated.11.05.2017, showing as "resolved".

Concern is that, there is nothing development and the problem is still continuing with me. So find the earlier communication appended herewith for your reference and do the needful.

Regards,
Sarada prasad ray
Mob.[protected]/ [protected]

Refer below the earlier communication :
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Communication-1 :

[resolved] indusind bank — two wheeler loan no. : osr07293, rourkela branch.

1 review
S. S. P. Ray on may 10, 2017

Emi of my two wheeler loan is not deducted from my bank account since november 2016. Every time the bank executive collecting the emi as cash from my residence.

Despite of my several follow-up with operation head of rourkela branch, nothing development has been seen towards ecs activation. Rather every month the bank people saying that "technical problem" and suggesting to customer that visit your own bank and enquiry about clearance from your bank to activate ecs process.

This is ridiculous; people of the bank (Rourkela branch) really incompetent to resolve the issue.

Pls tell me, is it the customer lookout to enquiry his/her own bank to activate the ecs for loan taken from other bank? Are the concerned people aware about rbi guidelines?

Is not the harassment to customer made by your bank people since last 06 months?

Since last 06 months we are paying emi by cash, while the govt of india. Is taking all initiate towards digital transaction. Is it not the offence to collect emi by cash instead ecs? Already the ecs form has been signed by customer and submitted to bank at the time of document process.

By paying my emi through cash, how can i justify my credibility to bank for further loan, if necessary.

Are your system so inefficient to resolve the issue or you bank people are showing negligence.

Kindly look into the matter and do the needful at the earliest.

Regards,
Saudamini ray
Mob.
Rourkela.

Communication-2 :
Indusind bank customer care's response, may 13, 2017
Hi saudamini,

We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & our official will revert you shortly.

Thanks,
Team indusind bank

Communication-3 :
Indusind bank customer care's response, may 17, 2017
Hi saudamini,

This is with reference to your query posted on social networking site regarding emi not debited towards your two wheeler loan account.

We wish to inform you that earlier your ecs mandate was rejected by banker due to customer signature not linked with his bank account, hence every month ecs getting returned.

We request you to update your signature with bank account.

Further, we have received the revised ecs mandate and the same under registration process.

Thanks,
Team indusind bank