Indusind Bank — wrong credit card supplied

Dear sir,

I have applied credit card application form on 28/11/2019 and had applied for indusind bank plantinum card only.

But to my suprise card received was aura edge platinum visa card.

When contacted bank they telling me its aura edge card application only i have done

I have proof of bank bazaar application form stating i have applied for platinum card only

Indusind bank are very unprofessional, after i have written mail to indusind bank premium. [protected]@indusind.com

Miss reshma khan - indusind credit card department told u are not elligible for platinum card and hence aura edge card alloted.

Then miss nidhi shah told on phone - u have applied for aura edge card only. But when i ask proof then are unable to share as its not in their policy.

She told me i can still go for platinum card but condition - u have to pay joining fees of 799/- and i[censored] do shopping of 25000/- in 3 months it will be waived off.

Then she malied saying on basis of internal review we have alloted aura edge card.

Today i have talked with mohana sundari she told me on phone that i have applied for aura edge card only i asked to share the form or copy but she didnt saying its against policy.

She told the form was manually filled up. I simply told her when the document person comes forms are not filled up it was blank only. She was very rude in talking cant you read the form.

And again was saying 48 hours u wil get response and all.

I m following this matter and complaint since the day i have received the card i. E on 6th january, 2020 but till date i m getting tossed between bankbazaar and indusind bank.

I saw the features of indusind platinum credit card and applied. And to my shock i received aura edge master card,

Form from bankbazaar to indusind bank already mentioned below here.

Its pure scam happened with him applying for one card and alloted another card. I dont know scam happened by whom in indusind bank., but i m surely feeling cheated.

Finally rite now i have ask them to cancel my card as they can provide me indusind platinum credit card

Hope all others people are saved from such scamster bank people.

Each and every staff of indusind bank different story.

Hope consumer people take this scam in light