[Resolved] Industry Buying (Www.industrybuying.com) — Wrong Product Delivered and Not Replacing it

 
4 Reviews
Ahmedabad, Ahmedabad District, Gujarat, India
 ravi1999
I had ordered for the Aurita HVLP Spray Gun Model : H 2000 P on 21 June 2015 costing of Rs. 694 + 100 Shipping The company delivered Aurita Mini Spray Gun Model : K-3 Rs. costing 514 + 100 Shipping I had paid Rs 794 cash and received a cheaper mini model spray gun. Now inspite of emails with photo of product and many phone calls they are not listening. They are saying don't call us this procedure will take time. Its nearly 12 days gone. I want to get the Wrong Product Received with the ordered Aurita HVLP H 2000 P model. OR if this is not possible then Full Refund of Rs 794. I have attached 2 images, 1. Order Details 2. Wrong Product received Order No : 74094 Order Date : 21 June 2015 Industry Buying Care Number :[protected] Thanks, Ravi

Complaint marked as Resolved 
Followed up on phone and
Got the Product Replaced with the Correct One.


Followed up on phone and
Got the Product Replaced with the Correct One.


Followed up on phone and
Got the Product Replaced with the Correct One.
Updated by ravi1999, Jul 21, 2015
Care got the wrong product picked up through FedEx from my Location.
Updated by ravi1999, Sep 07, 2015
Just follow up on phone care number mentioned by me above, Got the product replaced 3 days back, Really Happy with the same.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

hi ravi99 same issue here with me are they collecting the defected product and refunding the money or replacing the product. ? or what they are trying todo I have raised issue on 1st aug its 7th sep till now no guy came to collect the product but I got the reply mail from care that you request has been processed the product will be collected very soon very next day of delivery but its almost a week so what about you what happened in your issue regarding replacement claim please help yar..

I have Placed order for a BOSCH make Marble cutter on 13th March 2016 . The order ID is 518242. They have shipped on 17th March 2016. The item was kept at Blue Dart Couriers Salem since 22nd March 2016 for want of proper entry papers into Kerala. I have taken up the matter with Blue Dart Courier and industry buying customer care service. From 22nd everyday I am calling them . They take up the phone and after hearing the ID number they put on hold. I do not know what is their intention. Had it been any other online service the item would have been delivered within 3 to 4 days time. I request Indian consumer complaint forum to take up the matter with concerned company.
Also let this be a lesson for others who are buying from industrial buying website. The blue dart surface courier way bill Number is [protected]. The blue dart courier are also partly responsible for taking delivery of the item without proper documents. I have been daily sending messages, there is no reply from Blue dart courier also. I think all these people are cheats. I want the people to be aware and not to land themselves in problem by ordering online items from sites like “Industry buying.com “ If I am not getting item within next three days again I will come to your site for alerting other people about purchases from such spurious sites.

K.P.Milton
Palakkad
Mob : [protected]
Recently on 27 May 2016, i had been given order to IndustryBuying.com
of Su-kam 2500VA 48V Sine Wave UPS Qty: 1,
& Order ID is 693492.

that order time IndustryBuying.com website showing shipping within 05 days...

but now in my account showing only order booked...

now on 31 may 2016, Not yet received any Confirmation of... Approval/ Processing/ Shipping/ Delivery from IndustryBuying.com...

What is this...? IndustryBuying.com services is too much worst from other online shopping service providers like Amazon, Flip-cart, eBay etc...

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    Industry Buying (Www.industrybuying.com) - Wrong Product Delivered and Not Replacing it