IndustryBuying.com — Company sending wrong products and not initiating an exchange or refund

Address:	New Delhi, Delhi, 400075
Website:	www.industrybuying.com

I purchased 3 "Cera CG 302" bathroom hand showers with order no. 601416 online from their website on 19 April 2016. I received the products in two batches from two different sellers. First one was received on 26 April 2016 for which I immediately contacted them over phone to report the wrong product sent to me. I was asked to send an email for the same, which I did. After receiving the second batch on 29 April 2016 I again sent a mail informing them about the wrong product in the second batch as well and also spoke to customer care representatives. I then received an email stating that they will initiate a refund of the full amount for which they need my bank details since the transaction was "cash on delivery". I provided the bank details to them but haven't received the refund so far. After numerous calls to their customer care, they keep telling that the refund will be processed in a couple of days. They are only delaying the matter and seems they don't want to return the product and initiate refund. I have list of emails that confirm the transaction and their commitment to refund the amount. I also have recorded conversations with their representatives. While browsing through internet, I realised that a number of people have been conned by this company.