[Resolved]  IndustryBuying.com — Damaged product and color mismatch received and refund pending

Address:New Delhi, Delhi, 110037
Website:Industrybuying.com

I had received a Product Namely Ford stepney but unfortunately i had received a damaged product and there was a color mismatch so i wanted the refund of the amount paid Rs 5512/= then afterwards when i informed them all this they said forward the photos then only product will be accepted back i fulfilled that Criteria of there also after uploading pics on there particular given mail they responded after 2 Days and for that also i called to there call center no. in order to make them respond to my issue after that Thanks to there so called good Inconvenient Service they said Return the product as they had received the pics to There given Address through India Post and they will refund the courier charges of the Return Shipment also And As per there Executive i was to upload the Receipt Pics also with them i followed that particular process also but Again Masha Allah they least bothered to Reply again i approached them and now they are saying that they haven't received my return product yet its in transit so call India post in order to Track the product and India Post is also not responding ...so Much Inconvenient Really what kind of a Service are they providing they are making Customer suffer so Much I really feel like i Had committed the biggest Mistake of by life by opting to shop from this site ...My ORDER No. is[protected] and Kindly please Return My Hard earned Money Which I had paid for order Amounting Rs 5512 and Return Courier Shipment Charges Rs 520...
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Apr 28, 2017
Complaint marked as Resolved 
IndustryBuying.com customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2017
IndustryBuying.com Customer Care's response
Dear Customer,

Kindly accept our sincere apologies for all the inconvenience caused to you. We're writing to let you know that reverse pickup facility is not available at your location thats why we have asked you to send the product back through Indiapost courier but we can initiate the refund for the same only when it will be delivered to us & passed the quality check. If the material is not delivered to us by Indiapost than you have to escalate the case this case with Indiapost.

Regards,
Team IB
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