[Resolved] IndustryBuying.com — Defective product delivered

RaghuveeRDR

Address:

Delhi

I had placed a order for a chair on 9th may 2020.
The product was delivered on 18th. But the chair base is defective. It looked old and dirty but when we tested with the chair found that there was a crack in the base which they had delivered.
It was a faulty piece.

Have been following up everyday and the only response which they say is that backend team is checking and you will get response.
Even the customer service person agreed that the chair is defective and still they are not issuing any return or response as of now

+3 photos

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Jul 7, 2020

Complaint marked as Resolved

I had to follow up for close to 2 months..more than 7 to 8 calls to the company's customer care..no proper responses..and almost close to 20 mails I finally received the refund..this was the worst online buying experience I have had till date with any retail website..

IndustryBuying.com customer support has been notified about the posted complaint.

May 28, 2020

Updated by RaghuveeRDR Hi team,

I haven't still received any update on this issue.
In total it's close to 10 days since I notified the team about this already

Regards,
Raghuveer

Jun 27, 2020

Updated by RaghuveeRDR As of now..the return has been scheduled and waiting for the refund process

Jul 07, 2020

Updated by RaghuveeRDR After close to 2 months of follow up I have finally received a refund for this..it was a hectic and long process and such poor support from IB