[Resolved]  IndustryBuying.com — Defective product delivered - order no.[protected]

Address:	Ghaziabad, Uttar Pradesh, 201016
Website:	industrybuying.com

I had ordered a 25 litre geyser from this website industrybuying.com, they delivered this product which was defective. As soon as the installation was done on the 7th of Jan, 2017, it was discovered that there was an internal leakage in the geyser. I complained to their customer care and they told me that they would replace the product in 3 days and the issue would be resolved. Now on 11th of Jan they are telling me that they cannot get the product collected back from my area as there is issue with the courier operation in my area. Now my point is if they cannot collect back from my area then why did they deliver the product in my area. Their customer care is non cooperating and the company seems least bothered for resolving customer issues.
Now i can't understand how will i return this defective geyser as i paid the full amount through credit card.