[Resolved] IndustryBuying.com — Defective product delivered - order no.[protected] | |||||
I had ordered a 25 litre geyser from this website industrybuying.com, they delivered this product which was defective. As soon as the installation was done on the 7th of Jan, 2017, it was discovered that there was an internal leakage in the geyser. I complained to their customer care and they told me that they would replace the product in 3 days and the issue would be resolved. Now on 11th of Jan they are telling me that they cannot get the product collected back from my area as there is issue with the courier operation in my area. Now my point is if they cannot collect back from my area then why did they deliver the product in my area. Their customer care is non cooperating and the company seems least bothered for resolving customer issues. Now i can't understand how will i return this defective geyser as i paid the full amount through credit card. Was this information helpful? | |||||
Feb 16, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Jan 16, 2017 IndustryBuying.com Customer Care's response Dear Customer, Kindly accept our sincere apology for all the inconvenience caused to you. We would like to inform you that we have already done the refund against your order from our side. Thank you for your patience & support in this regard. Regards, Team IB | |||||
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Order no[protected]. i give order for 32mm hole saw cutters worth rs.1213. but you are sending 250 worth drill bit sets. kindly plse arnge to send orginal order product. i hope you will not dis appoint me.payment reference no [protected]GAAOAIUM6 /04/01/2017 sbi BANK to INB EMTEX ENGINEERING PVT LTD.
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