[Resolved] IndustryBuying.com — falcon electric lawn mower roto drive 33 | |||
I placed an order ref[protected] dt 2nd. Oct as per proforma invoice attached. Item delivered 10th. October around 06:00 pm. Checked item and found it defective in upper handle crack as per photo attached and informed seller on 12th. Oct with photo evidence. The seller has been dodging replacement of the damaged part for several days passing the complaint from one person to another within the company without taking any action. This is a critical part and makes the item unusable correctly. We are requesting replacement of only the part and not the item as we have tested rest of the item for a very short period & it works. The packing was good and no damage could be seen from outside. Was this information helpful? | |||
Dec 7, 2018 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Nov 03, 2018 IndustryBuying.com Customer Care's response Dear Sir, Kindly accept our sincere apology for the inconvenience caused to you. We would like to inform you that we have already forwarded your complaint to our concerned department. So, we request you to allow us bit more time. Regards, Team IB | |||
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Khasra No. 401, 402, 1st Floor, Ghitorni, Delhi, Delhi, India - 110030
Moreover, the brightness of the LED bulbs during glow is very less, not up to the mark.