[Resolved] IndustryBuying.com — fire extinguisher not shipped instead of my prepaid payment for two times

ssg_m32

from Kolkata, West Bengal

Address:

West Tripura, Tripura, 799001

I am complaining about your shipments of fire extinguisher. I have purchased two times through prepaid payment online transaction but both the time i neither received the product nor the customer care gave me any proper information regarding the shipment why not delivered to me till date. The status showed rto delivered. But that was not true. The shipment neither delivered to any courier nor it was returned to your store house from any courier. First shipment prepaid payment was credited to my account after my complaint. But again the next shipment holds the same story continued.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 29, 2019

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

IndustryBuying.com Customer Care's response Dear Sir,

kindly accept our sincere apology for the inconvenience caused to you.order id 4811268 it has been already delivered to you on 13th Nov and order 4865906 it has been refunded due to logistic issue.We understand that you have had an unpleasant experience with us and we sincerely apologies for that. We would definitely work on your feedback and try to improve our services in future. So that no customer faces such problem.

Regards,
Team IB

Related IndustryBuying.com reviews

View all 676 IndustryBuying.com Reviews

Comments

Shubhrangshu Sengupta

from Agartala, Tripura

On 13th December2018 vide payment ref No. [protected]/CH95934246 TRANSFER TO[protected] /Rs.1453/-
Order No :[protected] items)/ Car Portable Fire Extinguisher / Qty: 8
status shown : RTO Delivered on 16 Dec 2018.Till date neither received any shipment nor any refund from industrybuying shoppong cart.