[Resolved]  IndustryBuying.com — Office furniture

Worst company, still products are listed on website as " available ", even if the product can be procured from a 100 meter distance company, they never tries, but again taking orders for non stocked items or never tries to source the same even after 30 days of taking order !!!

companies like this must be banned in india .

industrybuying.com customer service is like we are living as 200years ago. Never replies to customer care emails, if lucky will get replies after 30 days !!!, whatsapp number just a dummy, toll free number answers are all fake. For my case i had ordered two items on JAN 2016. After many calls they shipped just ONE, and after few days (20 days) they said they only have one item in stock ( but on website its showed as "available").ON FEB 2016 i decided to check their business model again, before that i requested a call back, after few days they promised me that they can ship the same in 7 days after placing order.So i placed order for two, but after nearly one month, they never shipped the item.The material was made by a company near industrybuying office .Last Saturday one executive told me that it will be shipped on last monday, and i waited again, but it was again a false promise. They just tells that their product procurement department will arrange the same.But even after 30 days nothing happens. The firm is co-founded by two IIM graduates, but till now no improvement on any thing.

1.Worst customer support system
2.Many Web design issues are still on website ( i had reported two things on JAN 2016 !!!)
3.Lists all products as "available", but actually its " not available"
4.Toll free number and email support system is pathetic and false answers.
5.I think Govt agencies must act now, its not to be supposed as a fraud company, but due to these things any one once tried will never go with them even if the price is low or the product is a necessity for him.

Order id : 397690 (1 items)
order date : 11 feb 2016

order id : 407861 (1 items)
order date : 22 jan 2016


never list any product on website if the same can be procured on time or not in stock !!!
waiting a month to get a product without any proper & precise communication is not a good business !!!

Order ID : 397690 (1 items)
Order Date : 11 Feb 2016

order id:448118, dt: 11FEB 2016

Order ID : 407861 (1 items)
Order Date : 22 Jan 2016


all orders cancelled due to non availability of the product. But the product is available from a few meters away from IB office. ????. On every time even today the product is listed on website as " available " ???????

NEVER LIST ANY PRODUCT ON WEBSITE IF THE SAME CAN BE PROCURED ON TIME OR NOT IN STOCK !!!
WAITING A MONTH TO GET A PRODUCT WITHOUT ANY PROPER & PRECISE COMMUNICATION IS NOT A GOOD BUSINESS !!!

They only refunded my payment after 35 days, never able to ship the product, customer support system is still very poor, all communications from the IB team cant be trusted as 100% true.

Need to improve a lot, in customer support system, feedback, website errors, physical stock details, procurement system etc.

Dear Customer

We regret the inconvenience caused.

We agree that there was some issues from our side but we are try to improve our services.

And we promised that next time you will get much better service from our side.

Thanks for giving your feedback.


Regards,
Team IB

ANOTHER PROOF THAT IB TEAM IS WORST EVER : ON ABOVE REPLY THEY PROMISED BETTER SERVICE ON NEXT ORDER: SEE THIS ...


i again placed another order on MAR 14th, till now (even after 15 days) no update, no exact details, no response from team IB.


I can confirm NOW we must keep off from IB website for ever. They will never give you exact answers, if answered it will just a gimmick !!!


totally fedup with this company, THE WORST E COM COMPANY EVER, we cant say that they are fraud, BUT THEIR MANAGEMENT SYSTEM IS WORST, in all cases.

1.website errors
2.no customer support system
3.false feedbacks to customers
4.selling non stocked products, and listing as " available"
5.no proper customer redress system
6.No one takes resposibility
7.Even no staff to check emails, they checks emails after 20 days, and replies with some pretext.