IndustryBuying.com — order no:[protected] for damor sewage submersible pumps eco 75 (1 hp)
M[email protected] on Jun 28, 2019
I ordered this order no:[protected] for damor sewage submersible pumps eco 75 (1 hp). The package i received on 19 th june. They left the package with the security. When i opened the package on 26th of june i found the shell of the motor broken. I raised a return request vide request no. Request id re5b393f6047. Today i called your customer service, they are telling they cant replace. I have been buying from industry buying for long, this order is for a school use. I request you to kindly replace the same and give me a fresh demor pump
[Jun 30, 2019] IndustryBuying.com customer support has been notified about the posted complaint.
Verified SupportIndustryBuying.com Customer Care's response Jul 20, 2019
Greetings for the day !!!
This is with regard to customer order 5988029. We're writing to let you know that we offer Return/Replacement within 7 days of delivery of the order. Unfortunately we have received customer complaint after the policy period. So, we are not able to entertain it. We request you to go through the link once mentioned below.
Thank you for your cooperative support with us.
Have a good day !!!
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