IndustryBuying.com — order no:[protected] for damor sewage submersible pumps eco 75 (1 hp) | |||
I ordered this order no:[protected] for damor sewage submersible pumps eco 75 (1 hp). The package i received on 19 th june. They left the package with the security. When i opened the package on 26th of june i found the shell of the motor broken. I raised a return request vide request no. Request id re5b393f6047. Today i called your customer service, they are telling they cant replace. I have been buying from industry buying for long, this order is for a school use. I request you to kindly replace the same and give me a fresh demor pump Was this information helpful? | |||
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IndustryBuying.com customer support has been notified about the posted complaint. Jul 11, 2019 Updated by [email protected] Not resolved.They don't want to accept their mistake and replace it Verified Support Jul 20, 2019 IndustryBuying.com Customer Care's response Greetings for the day !!! This is with regard to customer order 5988029. We're writing to let you know that we offer Return/Replacement within 7 days of delivery of the order. Unfortunately we have received customer complaint after the policy period. So, we are not able to entertain it. We request you to go through the link once mentioned below. http://www.industrybuying.com/promotions/return-refunds/ Thank you for your cooperative support with us. Have a good day !!! Warm Regards, Customer support Team IB Jul 21, 2019 Updated by [email protected] you are talking of policy? Is it your policy to always ship damaged product to customers and defraud them. such a filthy policy, just to cheat customers. There are lots of write up about your fraud company cheating all customers. WHY did you shipped damaged product? is it you policy ?   | |||
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