[Resolved]  IndustryBuying.com — Ordered Two-Wheeler Tyre Online - Delay in Shipping & Worst Customer support I have Ever seen

Website:

IndustryBuying.com

I have ordered Michelin Tyres 100/90-17 Sirac Street 2W Tubeless Type Tyre on 29th July, 2016. But if I tracked the order, still it is showing Order Booked. Below are the completed order details:

Michelin Tyres 100/90-17 Sirac Street 2W Tubeless Type Tyre
Brand: Michelin
Tyre Name: Sirac Street
Tyre specification: 100/90-17
Application: 2W
Position: Rear
Section Width: 100 mm
Quantity-1
Rate of the Unit after Discount: Rs. 1, 504.00

While I was booked the item, it has been mentioned that item will be dispatched in 4-7 days. Today is 7th day and the order status is same as when I was booked. Not moved to next stage.

When I called the customer Care Number, Executive has moved the case to next level and told me that I will get call in another 24-48 Hours to inform the status.

It's already a week over and again they simply asking another 48 Hours just to inform me the order status.

And he said that Order is delaying because of the Availability. How this can be possible. While I was booking the item, it showed me that stock is available and now they are telling that Stock is not available.

If ask him what should I do? He simply replied that "If you want, you can cancel the order. So that we will process the refund".

I am shocked!!! If I want to cancel the order, why should I waste my time to order.

If I checked the Consumer Complaints Forum now, I came to know that many of the buyers are facing this same issue. If I would have seen these reviews earlier, I would have not ordered in this site.

I don't know what this people are doing! Simply accepting orders from the buyers and keeping money with them for some time till they receives the complaint from the buyer, then they are offering the buyer to cancel the order. is it a Business?

Please take proper action on my complaint ASAP.