[Resolved] IndustryBuying.com — product not shipped in 17 days

atulbafna

from Udaipur, Rajasthan

Address:	313324
Website:	Industrybuying.com

I ordered a printer ink cartridge from this site and they have not yet shipped my printer cartridge which i had ordered on 4th of october. The order number is[protected]

I called them multiple times, first time they told me they take 7 days to ship, then later i called several times, each time they tell me to call later as server is down.. On 11th i got a mail telling me bluntly that “we’re taking a bit longer to process your order, we will refund your order if not shipped within next seven days”

First of all i did not place order to hear back after 8 days that we will refund if we do not ship in next week.. 15 days is too long for order processing and its truly unprefessional to list products they cannot arrange to ship.

Secondly even that deadline is over now and refund is not initiated.

This was my first buying experience from
This company, may be its a fradulent one. Kindly get my amount refunded. I will advise other readers to avoid this site as its risky and non committed one.

+2 photos

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Dec 6, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

IndustryBuying.com Customer Care's response Dear Sir,

We deeply regret for the inconvenience caused. we would like to inform you that the order was cancelled due to availability of product with our vendor and as we are a marker place company dependent on the Vendors for the fulfilment of the Orders, if vendor doesn't have it then we need to cancel the order. We would like to inform you that your refund has been already refunded on 23th of Oct with the reference id [protected] and same will get reflect within 4-7 business days from date of refund.