[Resolved] IndustryBuying.com — Refund of returned order (damaged product)
Moradabad, Moradabad District, Uttar Pradesh, India
Hi, my order id is 528264 (Metal detector). I received my order on 21st march in damaged condition. I opened the packet in front of the courier boy and when i found the metal detector is damaged i immediately called the customer care number and spoke to mr rajat negi. He told me to pay the courier boy and drop an email to their email id which will start the replacement/return process. I made a mistake of trusting him and till date i am not refunded my money. After 21st march email, i did not hear back from industry buying for a week (Apart from an automated email) and i again called the customer care and i was told that the issue is escalated and i will get my money back. After my call the damaged product was picked up by fedex without any replacement or refund. I've been emailing and calling them to get my refund of rs 2262 but i see no action whatsoever from industrybuying team. I've sent 5 emails till date and looking the way they are doing business it seems they are highly unprofessional and unorganized group of people. I was a first time customer to their site and the kind of trouble i am facing i am sure they don't care about their image either.
Complaint marked as Resolved Apr 30, 2016
I received a comment from company representative giving the email id for forwarding my bank details, I received the refund amount yesterday.
[Apr 25, 2016] IndustryBuying.com customer support has been notified about the posted complaint.
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