[Resolved] IndustryBuying.com — Refusal to replace transportation damage | |||||
I ordered a karcher pressure washer costing 25k from industrybuying.com. They took 20 days to deliver the product and when it arrived in my company, I was unavailable. So I couldnt open it for 2 days. But I open it on the third day to see it was damaged and clearly it was a transportation damage with a wheel broken from impact. So rest of the damage is yet to be seen. After many request from my side and their requested to send the pictures, their reply was that I was late by a few hours from their policy of 48hrs. So now I am stuck with a damaged product which I already paid for. They honour their policies of profit more than a customer. I feel very bad that I have wasted my money. Was this information helpful? | |||||
Apr 1, 2017 Complaint marked as Resolved IndustryBuying.com customer support has been notified about the posted complaint. Verified Support Mar 01, 2017 IndustryBuying.com Customer Care's response Dear Customer, We regret for all the inconvenience caused to you. We request you to share your order id. or complaint no with us, so that we may look into the issue & try to provide you better assistance in this regard. We request your patience & cooperative support in this regard. Regards, Team IB | |||||
 5 Comments | |||||
Comments
Kirloskar make 0.5 hp horizontal submersible pump send by bill no. IBW[protected] web order no.[protected] found damaged from lowest foundation side item code D[protected] model CHOS-0518 when we open the parcel then foundation found broken attached pictureskindly replace it
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IndustryBuying.com Customer Care's response, Mar 9, 2017
Verified Support
Dear Customer,
Kindly accept our sincere apologies for all the inconvenience caused to you.
We request you to share some images of the delivered product along with the inner & outer packaging & also of the label pasted outside the box, when it was delivered to you. Rest assured, we'll definitely try to resolve this issue at the earliest. Your patience & support is highly appreciated in this regard.
Regards,
Team IB
Kindly accept our sincere apologies for all the inconvenience caused to you.
We request you to share some images of the delivered product along with the inner & outer packaging & also of the label pasted outside the box, when it was delivered to you. Rest assured, we'll definitely try to resolve this issue at the earliest. Your patience & support is highly appreciated in this regard.
Regards,
Team IB
kindly find the other images as required and kindly replace the pump as soon as possible
thanks
Anil saraswat
[protected]
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thanks
Anil saraswat
[protected]
kindly replace the material
thanks
thanks
IndustryBuying.com Customer Care's response, Apr 12, 2017
Verified Support
Dear Customer,
We really apologies for the inconvenience caused to you. We would like to inform you that refund against your returned order is already done from our side on 23rd Mar with reference id. 58d34ff744372. Thank you for your patience & support in this regard.
Regards,
Team IB
We really apologies for the inconvenience caused to you. We would like to inform you that refund against your returned order is already done from our side on 23rd Mar with reference id. 58d34ff744372. Thank you for your patience & support in this regard.
Regards,
Team IB
thnks for payment of return product
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We would like to inform you that as per the tracking details your order is successfully delivered at your location by fedex courier with tracking id. 785635632181. Thank you for your understanding & support.
Regards,
Team IB