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[Resolved] — wrong product delivered

I placed order of submersible pump from industry buying. My order number is[protected]. I placed the order submersible pump model no
100w/rj/1007-40 up to 177 (12/59) mts. And the product which i received is 4w7au1a. Its head range capacity is 30/44 meater its also mention on invoice. But the product is different model no and its head meter capacity is downgrade.

wrong product delivered
Complaint marked as Resolved 2019-04-20 05:48:50

Complaint Status

[Feb 28, 2019] customer support has been notified about the posted complaint.
Verified Support Customer Care's response Mar 17, 2019
Greetings from!

This is in regards to your order 5446912. Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that as per conversation over call with customer he already installed / used that product and now he don't wants to return the product anymore. So case has been closed.

Thank you for your cooperative support with us.

Have a good day !!!

Warm Regards,
Customer support
Team IB
Complaint comments  1 Comment     Updated: Share0Tweet0


Kailash chandra behera tracking no[protected] received today 15.00 hours which found handel and moter body fully brakege and dammage condition please exchange immedietly which i greatful with you,

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