[Resolved] Infibeam — Prepaid book order not delivered- false advertising. | |||
EAN[protected], Order ID 19600580, This book was ordered on 28 December, 2016. Infibeam.com showed that book will be delivered by 9 January, 2017 but did not delivered this product yet as of 4 March, 2017. On 9 January, 2017 the Infibeam changed information that book will be released on 31January, 2017. Then on 3 February I contacted Infibeam as no book was delivered, then Infibeam said to wait till 28 February, 2017 for book's release . Today 7 March, 2017 when I requested an update the Infibeam has changed the date again and asking me to wait for book's release date till 8 March, 2017 for delivery. Was this information helpful? | |||
May 11, 2017 Complaint marked as Resolved Infibeam customer support has been notified about the posted complaint. Verified Support Mar 09, 2017 Infibeam Customer Care's response Dear Customer, As per telephonic conversation you had with our team we would like to let you know that book you have ordered has not yet been launched by publisher. We have asked them to confirm final date when book will be launched. Will let you know as soon as we get an update from them. Request you to please wait Regards, Infibeam.com Mar 13, 2017 Updated by ra112017 Dear Infibeam.com, This is not the complete picture of the call. Someone named Supal called me around 8.00 PM IST on 8 March, 2017. He said that book should be delivered within 2-3 days and he will need to check about the final status. He said will call me next day 9 March, 2017 to inform the final delivery status as per last launch date which was 8 March, 2017 and will also check with the management for compensation, but no call. So I checked my email account and found the same lie again with updated timeline that product will now be launched on 15 March, 2017 and no other information. No one has bothered to call me to provide an update or any form of compensation. Ridiculous service. It is not helpful and I am not happy.   | |||
 3 Comments | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
38%
Complaints
744
Pending
0
Resolved
282
View all 744 Infibeam reviews & complaints
+91 79 6777 8777
+1 425 279 3741 [USA]
+91 79 4026 0260
9th Floor, A-Wing, Gopal Palace, Nehrunagar, Ahmedabad, Gujarat, India - 380015
View all Infibeam contact information
This is not the complete picture of yesterday's call. Someone named Supal called me around 8.00 PM IST. He said that book should bd delivered within 2-3 days and he will need to check about the final status. He said will call me today, 9 March, 2017 to inform the final delivery status as per last launch date which was 8 March, 2017 and will also check with the management for compensation, but no call. So I checked my email account and found the same lie again with updated timeline that product will now be launched on 15 March, 2017 and no other information.
It is not helpful and I am not happy.