[Resolved] Infiniti Retail Limited — Online purchase Targus wireless mouse from www.croma.com

Anandkumargone

Website:

www.croma.com

Company is not sending invoices and orders to customer once after successful order confirmation. They simply wasting customers valuable time and cancelling the orders without customers acceptance. I, Anand Kumar Gone, simply wasted my valuable time by making order on www.croma.com. The reason for order cancellation mentioned by croma backend team via call is order amount paid via gift voucher is not accepted or not valid and thats why they are not sending invoice and orders to customers and making order cancellations, which i believe its false and rediculous. Here iam attaching the success message of purchase orders details which has order id and mode of payment as gift voucher. If reason mentioned by customer executive is true, why web portal allowed customer to make a payment with gift voucher? Simply company and its customer executives are making us fool and wasting our valuable time. I need product to be delivered to me as per promised details as mentioned in order confirmation message.

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Feb 25, 2021

Complaint marked as Resolved

Technical team is not so good in understanding the complaint. I called them many times to explain what is the problem and what is the issue. Nothing special steps taken by them in resolving above said issue.

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2021

Croma Customer Care's response Hi, as per the update from the concerned teams, refund has been processed on 23rd Feb, and will be credited to your source account within 5 working days. Feel free to reach out to us, in case of any further queries.

Feb 25, 2021

Updated by Anandkumargone Issue is resolved. But delay happened in closing said issue. Company should improve its technical team to resolve the issues in promised time.