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[Resolved]  Infiniti Retail Limited — Online purchase Targus wireless mouse from www.croma.com

Company is not sending invoices and orders to customer once after successful order confirmation. They simply wasting customers valuable time and cancelling the orders without customers acceptance. I, Anand Kumar Gone, simply wasted my valuable time by making order on www.croma.com. The reason for order cancellation mentioned by croma backend team via call is order amount paid via gift voucher is not accepted or not valid and thats why they are not sending invoice and orders to customers and making order cancellations, which i believe its false and rediculous. Here iam attaching the success message of purchase orders details which has order id and mode of payment as gift voucher. If reason mentioned by customer executive is true, why web portal allowed customer to make a payment with gift voucher? Simply company and its customer executives are making us fool and wasting our valuable time. I need product to be delivered to me as per promised details as mentioned in order confirmation message.
Online purchase Targus wireless mouse from www.croma.com
Online purchase Targus wireless mouse from www.croma.com
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Feb 25, 2021
Complaint marked as Resolved 
Technical team is not so good in understanding the complaint. I called them many times to explain what is the problem and what is the issue. Nothing special steps taken by them in resolving above said issue.
Feb 20, 2021

Complaint Status

Croma customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2021
Croma Customer Care's response
Hi, as per the update from the concerned teams, refund has been processed on 23rd Feb, and will be credited to your source account within 5 working days. Feel free to reach out to us, in case of any further queries.
Feb 25, 2021
Updated by Anandkumargone
Issue is resolved. But delay happened in closing said issue. Company should improve its technical team to resolve the issues in promised time.
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    Croma
    Customer Care Service
    Customer satisfaction rating
    63%
    Complaints
    1928
    Pending
    627
    Resolved
    1003
    Croma Phone
    +91 72 0766 6000 [Helpline]
    +91 22 6761 3600 [Support Office]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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