[Resolved]  Ing Vysya Bank — DEFICIENCY IN SERVICE.

Address:

New Delhi, Delhi

BY SPEED POST AARUSHI AGGARWAL ARUN KUMAR AGGARWAL F3/2, 3rd Floor, Model Town II, Delhi 110009 PH: - [protected] Dated 1st of July, 2014 The Branch Head, ING VYSYA BANK LIMITED, Block A 1, Plot No. 11 B Model Town -1, New Delhi 110009 Sub: Notice of Demand for Deficiency of service with respect to Savings Account No.[protected] under the relevant provisions of Consumer Protection Act. Dear Sir, I am to bring to your notice as under. 1. That I requested for issue of a Cheque Book for my account no[protected] on 10th of June 2014. The requisition slip was handed over to your Mr. Neeraj personally by the undersigned. Your Mr. Neeraj assured me that the said cheque book will sent to me in 3-4 days. 2. Since I did not receive the cheque book with in stipulated time, I again visited your branch on 18th June 2014 and met Mr. Manoj. After checking it up, I was told that they have put in the request on 10th June itself. To my surprise, he also told me that request has been put for Cheque Book containing 500 Cheques against my request for 50 Cheques. He was told that I don’t require so many cheques. He also asked me wait for some and he disappeared from his seat. I waited at his seat for about 20 minutes but he did not come back. Thereafter I shifted to the seat of Mrs. Grover to request for Bank Statements pertaining to my account. I was there for another 20-25 minutes but Mr. Manoj did not come back. Total time spent at your Bank was about One Hour. 3. That again on 26th June I was again forced to visit your Bank for the same reasons. I was in urgent need of Cheque Book to deposit House Tax/Property Tax dues for which the last date falls on 30th June. Again I was told/given all kinds of silly excuses but my problem was not solved. In fact I told them of my problem and requested them to issue me One Loose Cheque, but your officers refused to do so. 4. That because of your inability to provide me cheque book in time, I could not deposit the taxes in time and will have to penalties etc. to concerned departments which may amount to approximately Rs. Ten Thousand only. 5. That I was again forced to visit your bank on 1st of July for the same purpose. I met Mr. Neeraj and Mr. Manoj and both of them after making me wait for half an hour and fiddling with their computers could not give me any satisfactory reply. In circumstances thereof, I call upon you that ensure delivery of said cheque book to me without any further delay. I also call upon you to pay damages for deficiency of service as per detail below. 1. For the visit dated 18.6.2014 Rs. 3000.00 2. For the visit dated 26.6. 2014 Rs. 5000.00 3. For the visit dated 01.7.2014 Rs. 7000.00 4. Being Penalties for Property Taxes Rs. 10000.00 5. For Mental Harassment Rs. 10000.00 Total Rs. 35000.00 In addition to above, you are also required to pay me damages to the extend of Rs. 1000.00 per days till such time that you deliver the cheque book. I call upon you to pay the abovementioned amount of Rs. 35000.00 ( Rs. Thirty five thousand only) with in one week of receipt of this Notice failing which I shall constrained to appropriate legal action against your bank in Consumer Court. Thanking You, Your faithfully, Arun Kumar Aggarwal