Inkgrid — order no. 282425

I ordered a floor tripod lamp from inkgrid on 21st november 2019. Apart from a mail saying "thank you for placing the order", i have absolutely no communication from then on when my order will be delivered. Their customer complaint numbers are not working! No response from their support email id. They are not responding! Looking at all the complaints about inkgrid, i want my money back. How do i get a refund?
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I have ordered a furniture product having order id 282377
around 20 days ago

they are not receiving phone calls.

no email reply

if anybody alive in the company

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    Inkgrid Phone
    +91 99 9913 2132
    +91 70 4247 0104[New Product Inquiry]
    +91 11 4902 7732
    Inkgrid Address
    A11 Kirti Nagar, New Delhi, Delhi, India - 110015
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