[Resolved]  Inkgrid — sutherland hydraulic storage bed not delivered and no response

Address:New Delhi, Delhi, 110015
Website:www.inkgrid.com

I want to report the fraud business done by inkgrid.com to me where i have not received the product or refund. Post my payment of rs.36, 558/- it has been very hard to get a response from them via phone/mail. Details are given below:

On sep 26, 2018, inkgrid.com customer representative amar set up the custom order# 280745 for sutherland-hydraulic-storage-bed and at that time i was getting instance response from their customer support via phone and email both. After he assured me about the guaranteed delivery of their product, i paid rs. 36, 558/- online via razorpay link (Invoice#inv_b2fqa7epo1dn0h, payment id: pay_b2gcdvx0fqq5jl). He mentioned that the order will be delivered by oct 9th or before but that never happened, then after multiple follow ups got a response from vivek that it would be delivered by oct 15th which didn’t happen either. Again after several follow ups got a response from vivek that it will be positively shipped on oct 23rd but that didn’t happen too. Next day we were able to connect with deepak over the phone who mentioned a courier tracking no. Will be generated and provided to us. On oct 25 we got tracking no.[protected]Delhivery.com) from vivek which was scheduled for delivery before oct 31st, but per the current update on delhivery.com the package hasn’t been picked up yet. I have been continuously calling their customer support from multiple phone numbers but no one picks up the call and also no one from their customer support replies to my emails and if seldom replied they show poor reasons to delay the shipment again. This is a fraud company led by fraudsters. Request you to help me get back my money. I am raising social awareness so that no one falls in their trap and bring government's attention to bring down their scam website.
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Jan 13, 2019
Complaint marked as Resolved 
After multiple follow us with the company, the bed was delivered finally.
Inkgrid customer support has been notified about the posted complaint.
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    A11 Kirti Nagar, New Delhi, Delhi, India - 110015
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