[Resolved] Inox Leisure / Inoxmovies.com — asked to keep the bags outside the theatre

jjaihind

from Jaipur, Rajasthan

Address:

Patel Nagar, New Delhi, Delhi

Me and some of my college friends went to inox patel nagar for movie luka chuppi on 8th march. The receptionist there who give tickets asked us to keep the bags outside. When we asked the guard there to keep our bags he refused.
He directed us towards a small store. Aunty there charged us fifty rupees each bag for keeping our bags.
Today we went to inox nehru place. There people were carrying bags comfortably.
If there is any rule of keeping the bags outside then even ladies purse should not be allowed.
If there is no rule of keeping the bags outside then kindly look into the matter and ask your staff to not ask the customers to put their bags outside.
I suspect that aunty and your staff are involved in this whole money making process by from innocent children.

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Jul 30, 2019

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2019

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Web Team