[Resolved] Inox Leisure / Inoxmovies.com — bad movie experience

Avani792

from Ahmedabad, Gujarat

Address:

Indore, Madhya Pradesh, 452003

Inox cinema at c21 mall indore, has the worst service staff and the worst maintenance of the auditorium.
Went for a morning show this time, ordered two large popcorn tub which cost 300/- each, at the seat.
The popcorn were stale and uneatable. Asked the guy immediately to get a fresh batch. He returned after 20 minutes or so with exactly the same popcorn but this time he didn’t wait for us to complain again.
My complaint or question whatever you seem appropriate is that, are we paying for eating such bad quality food. And when we complained to your staff about this in the interval, they refused to accept the third grade quality you people are serving.
And about the auditorium cleanliness, it smells so bad, like someone took a piss in there, it is unbearable to sit through the movie.

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Dec 29, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please mail your contact details on [protected]@inoxmovies.com.

Warm Regards,
INOX Web Team