[Resolved] Inox Leisure / Inoxmovies.com — Behaviour of staff and injustice with us

 
4 Reviews
Surat, Surat District, Gujarat, India
 Hiren D Jariwala on May 28, 2017
I booked two tickets online from inox website. (Inox at vr mall surat) their is no instruction regarding tickets for kids more than three year. When i reached at cinema, at entrance they shown me, tickets requured for my kids who is 4.5 year. I deny, in other theater, they dont so why you forcing me...
Movie time just ruining, so i took ticket...
When i reached to my seat... I saw few couples have childs, byt they dont have tickets for their kids... That i asked to them...
I run to management team...

I need justice...

They deny and forcefully they told me we wll look in to matter...

The behaviour of team was insulting...

I recommend, if you wish to go for movie, go to rajhans, cimepolis, cityplus... These are local cinemas and staff are very cooperative...
Complaint marked as Resolved Jun 28, 2017

Complaint Status


[May 28, 2017] INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
INOX Leisure / INOXMovies.com Customer Care's response, May 28, 2017
Dear Guest,

Thank you for taking the time and giving us your valuable inputs in form of feedback. We would like to clarify that we have a policy on children over the age of 3 need to have a separate ticket.The same is mentioned on all our partner websiste as well as our own under terms and conditions and also printed on the e-ticket.
Trust this resolved the query.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
Regards,
INOX Support

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
Sachinkawale's response, May 29, 2017
His language is not proper
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

I mentioned earlier, when i reached at my seats...i noticed others have their child of almost my kids age or above on seat number E 15 16, Mine was 19 20, i asked to them, they told me that they not taken ticket of their child...why so...

for same category and same numbers and same age viewer...

its injustice from yours stafff

when i told to them...they deny rudely...

and gave insulting answer...

"will do whatever we like"

you employed such foolish employers...

who has no respect to customers and atleast noone came with me to see ...

what i am telling

such carelesss movie place...
Mr Vishal Vaidya is duty manager it is not proper response .
The volume of advertisements while interval and before the movie starts is very high. Please lower them a bit.
Currently I am in theater only watching movie ' Hindi medium', seat is E 3 in screen 2 at INOX, Manipal, Karnataka- 576104.

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    Inox Leisure / Inoxmovies.com - Behaviour of staff and injustice with us