[Resolved] Inox Leisure / Inoxmovies.com — charged for 2 ticket (rs 460) twice

rv2018

from New Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh, 201014

On 9-Nov, I went to INOX at Shipra Mall, Indirapuram, Ghaziabad and over ticket counter booked for 2 tickets for "Badhaai Ho" Rs 460 (Rs 230 / ticket) . I did payment from my card transaction ID - MPS/INOX LEISUR/[protected]
31719/0. However it did not work, thus they swiped my card again saying this will be refunded, as it did not reach them. transaction Id for swiping the card again (MPS/INOX LEISUR/[protected]
32042/0). Thus, they charged double from me. there has been no refund, it has been more than 10 days now.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Dec 25, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback .Kindly share your contact number /booking details so that we can have this looked into .

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

Verified Support

Nov 23, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed.

Kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank.

Thank you for your patronage of INOX.

Warm Regards,
INOX Support