[Resolved] Inox Leisure / Inoxmovies.com — cheating customers-overcharged for online bookings | |||
I'm very well familiar with the new gst tax regime and know that the price of a cinema ticket is inclusive of the gst (Cgst+sgst), but whenever i book a movie ticket in the online booking platform for inox, i'm charged 30 rupees per ticket as booking charge, however that is not the issuse, the real issue is i'm being charged an extra cgst (@14%) and sgst (@14%) in addition to the above charges. This does not occur when i book movie tickets in other theatre online platforms. The customers are being cheated this way. Was this information helpful? | |||
Oct 28, 2017 Complaint marked as Resolved INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint. Verified Support Sep 27, 2017 INOX Leisure / INOXMovies.com Customer Care's response Dear Guest, We are in receipt of your email and would like to clarify that there was Entertainment tax and service tax that guest used to pay Pre GST .In leiu of the Entertainment tax same is charged as GST value depending upon the ticket price (less than 100 18% GST and more than 100 per ticket is 28% GST ) . You were paying a service charge separately for tickets sold online which is for convenience/ service which you continue to pay, however same is now as per new GST rules . We charge a flat fee, unlike other aggregators and GST is applicable for the service given. Rules are same for all. On 3rd party aggregator, Tax is applicable (on paytm/ bms etc) @ 18% (9% sgst + 9% cgst) and on cinema website it may be higher based on ticket value sold . Trust the same resolves the query Best Regards, INOX Support | |||
 2 Comments | |||
Comments
Movie is at 7pm it's been 7 15 the doors have not yet opened this is really bad from inox so many people have been stuck outside this is not the way inox should treat the people
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+91 22 4062 6900
Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
Seat no Q 7, 8, 9
Date: 01.10.2017
Show time 09.40 p.m
Screen 1
Movie name Jurwa 2