Inox Leisure / Inoxmovies.com — complaint against staff at inox cinemas (crown interiorz mall, mathura road, faridabad)

Address:

Crown Interiorz Mall, Mathura Road, Faridabad, New Delhi, Delhi, 110025

I've always been satisfied with the service that INOX provides. But, today I went to INOX Cinemas (Crown Interiorz Mall, Mathura Road, Faridabad) and asked for three tickets of Dream Girl. The girl at the counter told me that it's compulsory to purchase a combo that started from 480₹ saying, "Combo lena padega Madam". Although a hoarding banner saying 'Food is optional' was put up near the counter but she kept on insisting making false reasons. I decided to not purchase the tickets and told her to call the duty manager to which she replied that manager wasn't available. She panicked when I started recording her and then she said, 'Aap bataiye konsi ticket leni hai, mai deti hun'. I insisted that she should call the duty managaer. She called up someone and a guy came up to talk and he was little nervous to face and talk to us. Meanwhile, other three guys came to buy tickets and the service provider didn't tell them to buy the combo.
The service guy who came on calling him, was actually stammering and later apologised.
I request you to take strict actions against them because this is against the policy of INOX Cinemas. I don't know their names but I have the picture of that girl and the hoarding that I'm attaching.