Inox Leisure / Inoxmovies.com — complaints not respected at theatre

Address:

Inox , metro junction mall, Kalyan, Thane, Maharashtra, 421306

I was at the first show on saturday 27 for endgame with my family, the people behind me were let's say not able to maintain civilized silence i'll say, i agree there are scenes like that in movies where we scream n all i call it acceptable but these people were laughing and talking loudly on topics of infinity war, iron man 3, captain america and tons of previous movies and even laughing on jokes about previous movies in a way it made me and the entire unable to hear anything in movie,
Not just us but even the people next to us were annoyed,
This was my complaint in the interval that i raised to prakash rajani,
Answer i got was as follows..
We came in and checked no one was filming and everyone was quite, if they were laughing and talking that's their way of enjoying and we can't ask them not to... That was the answer i got..
So my question is why is the "keep your phone's on silent" still played cause it's okay and people can get drunk and then come in theatre and dance on seats as it's thier way of enjoying?
Inox should have understood the difference between acceptable disturbance and irritating disturbance but seems i was forced to digest as the same most important question,
When i complained during interval why was it avoided by providing idiotic answers is that how inox answers complaints by asking us to rethink?
I feel inox needs to change its name or put something like do use phones, drink, dance, fight or whatever u feel to make your movies experience better!
Inox makes u feel way better than home (Do whatever u want and nobody listens to you or even your complaints)