[Resolved] Inox Leisure / Inoxmovies.com — given tickets late and the movie started | |||
We booked 4 tickets to rangashtalam at inox lido for 9.45pm show on the 30th. We were 10 minutes before time at the booking counter but the person at the booking counter seems not tech say, very slow and dumb. He took more than 15 minutes to track our booking. I gave him my booking id, my mobile to recorm, read it out etc but in vain. He wanted me to show my messsage, email recvd, mobile number etc. He kept saying my booking is not there and finally he retrieved it. This delayed my entry to the hall by 5 minutes as the theatre has only 2 lifts for 4 screens. I need my monye back or tickets for another movie as we missed the main part of the movie and this is not ok. Radhika [protected] Was this information helpful? | |||
May 6, 2018 Complaint marked as Resolved INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint. Verified Support Mar 31, 2018 INOX Leisure / INOXMovies.com Customer Care's response Dear Guest, At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace. We would request that you let us know your contact details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Warm Regards, INOX Web Team | |||
 2 Comments | |||
Comments
Recently visited inox in c21 mall in indore. At the box office aksed to purchase a combo for corner seat. They asked me that purchasing combo is mendetory for corner seats.
Reply
I was called & was apologised. I was told I will be offered complimentary tikcets for the same movie. I told that we understand a movie even if we missed 5-10 minutes and would not like to waste 3 more hours on same movie and if they really were sorry they shall offer complimentary tickets to another movie.
The manager said they will revert but dint.
Its just an eye wash.
Realising inox is not customer friendly. they have huge attitude issues.
We seee movies in other theatres too.
The manager said they will revert but dint.
Its just an eye wash.
Realising inox is not customer friendly. they have huge attitude issues.
We seee movies in other theatres too.
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