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[Resolved]  Inox Leisure / — im complaint about seat comfort

Oli booked tickets for de de pyaar de movie @taksh galaxy mall, waghodia road - vadodara at 10.15 pm 31st may.. I booked royal recliner seats but when i goes into theatre, i feel really, is it recliner seat???
Kindly visit your inox taksh galaxy mall & seat on recliner seat!
At all that was not recliner seat kindly look into it & do needful
Thanking you
Dr siraj vadhvaniya
Complaint marked as Resolved Jul 6, 2019

Complaint Status

[Jun 02, 2019] INOX Leisure / customer support has been notified about the posted complaint.
Verified Support
INOX Leisure / Customer Care's response Jun 02, 2019
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact details via email [[protected]] as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Complaint comments  1 Comment     Updated: ShareTweet


The IMAX screen in South City Mall, Kolkata claims to be so but the screening of movies are not done on the ratio of IMAX.

Only part of the screen is covered and which feels like just an ordinary experience. Please either fix the issue or be fair with the consumers or don’t put the IMAX tag with the screen.

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    INOX Leisure / Phone
    +91 22 4062 6900
    INOX Leisure / Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093