[Resolved]  Inox Leisure / Inoxmovies.com — inappropriate experience

Address:Kheda, Gujarat, 387002

I regretfully like to inform you that officials at nadiad inox lacks in maintaining the integrity of the brand.

I went to watch nun at nadiad inox on 7th of september in the last show at 10:55. There were several couples and ladies in the house. There were so many irrelevant comments and nuisance happening as soon as the movie began. It was even hard to hear the dialogues. Few o[censored]s felt it and approached the officials standing near the exits to do something about the nuisance but they were not interested in taking any action or to provide any sort of assurance. We believe this sort of things would have been prevented if even once, one of the officials would have requested the people ruining the movie not to do such nuisance. Many bad words were spoken loudly and the officials just stand stood on the side.

When rajhans opened in town, initially this was happening, but once management took strong steps against it, they were able to maintain the level and the pride of the brand.

We believe inox is a great brand and people visits the theatre assuming to get the great level of entertainment and experience and not to increase their stress and tolerate nuisance.

I strongly oppose no attention policy and i don’t think i have any reason to visit the venue in ever in future. We been going twice a month and at times same things have happened and still management is not interested in taking action.

As a responsible citizen i did my duty to inform you about the issue and i hope you will take necessary steps to maintain the integrity of the brand. Rest i leave it on to your strong sense of resolving such issues. But for me i wasted money as i didn’t get what you commit, a entertaining experience.
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Oct 9, 2018
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Sep 08, 2018
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request a mail with your booking and contact details on [protected]@inoxmovies.com.

We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
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    INOX Leisure / INOXMovies.com Phone
    +91 22 4062 6900
    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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