[Resolved] Inox Leisure / Inoxmovies.com — Inox - ID card being checked on assumption

anselm edwards

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra
Website:	Consumer complaint

Hi,

It is a very sad and horrible experience faced with INOX- Vashi and will ensure this message and experience of ours is been forecasted across.

This is to complain the incident faced today at 11.30pm IST- Bibuthuti Das the manager mentioned in clear language we "assume" age and if required ask for the ID proof below 18 and then let the people enter for the movie.

On checking some people that already entered ( named - Santosh, Tirth and 4 females) sitting were not been asked for their ID proofs and had my doubts on their age.

The entire concern being how can u assume age and not check for all who enter then and how can u " assume " age and decide who should be asked and who not.

Very sad to see how manager mentioned the security saying " don't let us enter in" even after we purchased 3 tickets

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Mar 20, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Anselm,

I am keen to understand the concern raised, please mail us your show and contact details on [protected]@inoxmovies.com.

Regards,
Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Viraj Towers, 5th Floor, Next to Andheri Flyover, Western Express Highway, Andheri (East), Mumbai – 400093, Phone:[protected] Extn -6940 | Fax:[protected] | Website: www.inoxmovies.com
Join us on: - http://www.facebook.com/INOX-Leisure-Ltd Follow us on: - to http://twitter.com/INOXMovies

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.We have checked the details mentioned with our team. The movie that you had booked for was Rings and as you had a minor -17 years old we requested for age proof. The law states that a minor cannot be allowed entry for an adult movie and same is also mentioned online when a guest books a ticket. We did request you to change your choice of movie however same was not agreed. Hence Mr Bhibuti did not allow you to enter with the minor as that is in violation of law.

Trust this clarify's the complaint raised.

Regards,
Kainaz Pardiwalla
Senior Manager CRM

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Comments

Rashmi Kiran

from Mumbai, Maharashtra

I was at inox inorbit mall, there was a power cut of more than 20 minutes that ruined the whole movie.
This is totally unexpected and disgusting

Swapnil Chandore

from Pune, Maharashtra

C.b.chandore
My mobile is lost in screen 2 for watching commando2 showtime is 9:15 and my seat no is a 33&32 and tickt id is 1856610/11 and i will check in mobile screen 2 and then not found so i request u plz that mobile anyone found so contact me [protected]...