[Resolved] Inox Leisure / Inoxmovies.com — inox movies: too many ads ruined movie experience

rohithoney05

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I went for gully boy at inox inorbit mall malad.
Show was supposed to start at 9:15 pm. They played ads for 30min straight and movie roughly started after 9:45pm.

Fast forward to the interval, the same ads were rerun for another half an hour. For 2hr 33 mins movie that is one hour extra of ads.

This is unacceptable and ruined the whole experience of the movie. And made me late for miss my train.
9:15 pm movie ended at 12:45 am
One hour ads and 2hr 33 mins movie.
If this is the state of inox then i will watch movies else where.

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Mar 23, 2019

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Thank you for choosing INOX for your movie going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.

The movie going presentation format today has evolved and is an overall programmed with slides, commercials, trailers and main movie. It is part of theatrical presentation. There are certain internal and statutory communication for the awareness and knowledge of the guests and society in general, hence the interval time may have appeared to be longer.

Let me assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

Your patronage of INOX is extremely important and we hope that you continue to visit us.

Best Regards,
INOX Web Team

Verified Support

Feb 20, 2019

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for writing to us. The overall movie-going presentation has evolved with the inclusion of ads/interval as per the movie-going format.
We would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.

Let us assure you that all the activities, events, programs and operations at INOX are done with the guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your feedback has been duly noted and shared with the relevant team.

Regards,
INOX Support

Feb 20, 2019

Updated by rohithoney05 Guest Centric Approach.
What a joke.
1 hr of ads is too much .
Please realise that and u are driving away movie goers.

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Comments

Sindhu Holla

from Salem, Tamil Nadu

I went to purchase three tickets on 19th February 2019 for 12:30pm show(gully boy) in inox manipal through my debit card but then the transaction was shown as unsuccessful, but Rs 552 was debited from my account.Please refund the same amount to my account